Lead, Head Office Operations Control

• Oversight & Planning:
• Develop and lead the annual internal control activity plan for all head office operational functions and shared services, ensuring alignment with the Bank's enterprise risk management framework, COSO principles, the Internal Control Charter and Framework.
• Identify, assess, and prioritize risks across head office operations and design appropriate control programmes to address them.
• Serve as the primary 2LoD advisor to head office support function leaders on internal control matters, risk mitigation, and process improvement.
• Control Assessment & Testing:
• Design and execute risk-based control assessments to evaluate the design and operational effectiveness of controls within daily GL Movements, People Operations, Real Estate & Administration, Procurement, Customer Complaints (L1, L2, L3), Physical Security, and other shared service functions.
• Conduct control reviews and assessments of facility, premises, property, equipment, and other physical and revenue-generating assets including POS to validate physical existence, linking their values on records (asset register) to the consolidated position on the financial statements for completeness, accuracy of valuation, depreciation, and carrying value.
• Conduct control reviews and assessments of the purchase-to-pay process, tools, stores and inventory handling; validate accounts payable (AP) metrics and report on over-aged positions in the AP GL.
• Review and assess HR processes including joiner-mover-leaver controls, background screening, payroll processing, benefits administration, and other people operations activities to validate process design adequacy and operational effectiveness.
• Assess the complaint management process and tools across L1, L2, and L3; report on the effectiveness of design and operational efficiency; create linkages that feed the IT General and Application Controls team on weaknesses noted in L3 and the E-Business and Product Control team on weaknesses noted in L2.
• Entity-Level Controls & Policy Governance:
• Monitor and manage entity-level controls by overseeing the central policy and procedure repository of the Bank to promote availability, controlled access, regular updates, and revision to policies, standards, frameworks, SOPs, and allied playbooks.
• Conduct periodic attestation reviews to confirm that all policies and procedures are current, approved, and accessible to relevant stakeholders.
• Ensure that the Bank's governance documentation meets regulatory expectations and supports audit readiness.
• Physical Security & Environmental Controls:
• Assess the adequacy and effectiveness of physical and environmental security controls including access controls, CCTV, UPS, fire suppression, and facility management procedures.
• Conduct periodic inspections and validate remediation of identified exceptions.
• Monitoring, Reporting & Remediation:
• Develop and manage Key Risk Indicator (KRI) dashboards for head office operations that generate and analyse outlier reports on breaches of internal limits and potential control failures.
• Oversee the control deficiency remediation dashboard for follow-up and closure of open findings from control assessments, internal audits, and external examinations across all head office functions.
• Prepare and present periodic reports on the control environment of head office operations to the Head, Internal Control for the attention of Business and Function Leaders, MANCO, and FARCo.
• Conduct post-review follow-up assessments to evaluate whether all identified open findings have been sufficiently mitigated.
• Team Leadership & Development:
• Lead, mentor, and develop the Shared Service Control Officers, fostering a culture of excellence, collaboration, and continuous improvement.
• Assign and review work, provide coaching, and ensure quality standards are met across all assessments conducted by the team.
• Identify training needs and support professional development of team members.
• Collaboration & Stakeholder Engagement:
• Partner with People Operations, Real Estate & Administration, Procurement, Customer Support, Legal, and Compliance teams to ensure effective implementation of control activities.
• Collaborate with the Lead, Treasury and Finance Control and the E-Business Control Manager to ensure seamless coverage and avoid control gaps across overlapping processes.
• Facilitate effective communication channels to ensure relevant control and compliance information is shared with all stakeholders.
• Continuous Improvement:
• Stay current with emerging operational risks, regulatory changes, and best practices in head office control and governance.
• Recommend and drive process improvements that strengthen the Bank's overall internal control maturity posture.
• Carry out any other tasks as assigned or become necessary to improve the head office control environment and the overall internal control maturity model of the Bank.

Experience & Background:

• 6–8 years of proven experience in internal control assessments, operational auditing, or risk management, with at least 2 years in a supervisory or team lead capacity.
• Experience in the banking or financial services sector is strongly preferred.
• Experience in a Big Four firm conducting operational or ICFR assessments is an advantage.
• Educational Background: A Bachelor's degree in Accounting, Business Administration, Finance, Risk Management, or a related field. A Master's degree or MBA is an added advantage.
• Certifications: ACA, ACCA, CIA, CISA, CFE, or other relevant professional certifications. Membership of a recognized professional body is required.