Lead Protection Officer

Build awareness across all operations so that every employee from HQ staff to field sales agents across Nigeria understands our safeguarding policies, knows their rights, their obligations, and exactly how to report and ask for help; attend and monitor reporting channels to ensure no incident goes unheard or unacted upon.

Design and implement preventive measures, deliver training that genuinely shifts behaviours, champion a safeguarding culture internally, create and manage internal communications on safeguarding, and serve as the primary point of contact for survivors from first response through follow-up support, third-party referrals, and full case closure.

Conduct and support administrative investigations, liaise with law enforcement and specialist external service providers, document and manage incidents through the grievance platform, identify and mitigate risks proactively, resolve and close incidents in line with M-KOPA's global standard operating procedures, and advocate for duty of care across all people managers.

At least 4 years of hands-on safeguarding experience with a demonstrable track record of managing sensitive cases across diverse operational environments — experience in a private sector, HR, or field-based setting is a genuine advantage.

Deep knowledge of Nigeria's legal framework and cultural context around workplace harm, with established relationships or the ability to quickly build them with relevant third parties, law enforcement, hospitals, counsellors, and specialist service providers.

Strong communication and training skills to sensitize diverse teams and drive real behaviour change, combined with the personal resilience to carry distressing, confidential situations with professionalism and care; candidates with direct experience handling GBVH and sexual violence cases will be at a significant advantage in this role given Nigeria's operational context.