Lead, System Administration

Key Duties and Responsibilities

Electronic Locking System

• Own the administration, performance and continuous improvement of the Electronic Locking System.

• Ensure effective control of electronic locks installed on trucks and at operational locations.

• Monitor system availability, failures, exceptions and unauthorised access.

• Coordinate troubleshooting, maintenance, upgrades and vendor support.

• Develop controls to prevent bypass, tampering and system abuse.

SAP Systems

• Manage and provide functional/administrative support for SAP modules used by the organisation.

• Ensure system users have appropriate access and roles.

• Coordinate with SAP/IT teams on incidents, enhancements and integrations.

• Support SAP process improvement and automation.

• Ensure accurate system configuration, master data and transaction processes.

• Develop reports and dashboards required for fleet operations.

Parking Application

• Manage the parking management application and associated user processes.

• Ensure accurate truck entry, parking, movement and exit records.

• Monitor system performance and resolve operational issues.

• Improve parking workflows and integrate the application with other fleet systems where required.

AI Camera Systems

• Manage AI-enabled camera systems deployed across fleet and operational locations.

• Monitor system performance and availability.

• Ensure AI cameras effectively support driver behaviour monitoring, safety, security and compliance.

• Analyse alerts and exceptions generated by the system.

• Coordinate camera installation, configuration, maintenance and upgrades.

• Work with Fleet Control and Security teams to convert camera data into actionable interventions.

EPOD System

• Manage the Electronic Proof of Delivery (EPOD) platform.

• Ensure successful capture and transmission of delivery confirmation.

• Monitor system adoption and data accuracy.

• Resolve EPOD-related operational issues.

• Integrate EPOD information with SAP, TMS and other relevant systems.

• Develop reports for delivery performance and exception management.

Driver Biometrics

• Manage biometric systems used for employee, driver and fleet access/control.

• Ensure accurate enrolment and authentication.

• Monitor system availability and data integrity.

• Manage authorised access and user administration.

• Coordinate troubleshooting and integration with HR/HCM and other systems.

Truck Washing System

• Manage the truck washing application/system and associated automation.

• Monitor truck washing activities, system utilisation and exceptions.

• Ensure washing records are accurately captured against individual trucks.

• Improve system workflow and integration with fleet maintenance/operations systems.

Programming & Software Development

• Lead programming, configuration and enhancement of internally developed applications.

• Translate operational requirements into system specifications.

• Coordinate software development, testing, UAT and deployment.

• Ensure proper version control, documentation and change management.

• Work with internal and external developers to deliver system improvements.

• Promote automation of manual fleet processes.

System Integration.

• Drive integration between SAP, TMS, EPOD, electronic locks, parking, biometrics, AI cameras and other fleet platforms.

• Ensure systems exchange accurate and timely data.

• Identify duplication, data gaps and process inefficiencies.

• Develop an integrated digital fleet ecosystem

System Performance & Governance

• Establish system KPIs, SLAs and performance standards.

• Monitor system uptime, incidents, response times and resolution rates.

• Maintain system documentation, user manuals and technical procedures.

• Ensure appropriate user access, cybersecurity controls and data protection.

• Manage vendors and service providers.

• Prepare periodic management reports on system performance and improvement initiatives.

Key Requirements

Education and Work Experience

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Information Systems or related discipline.

• Professional certifications in SAP, IT systems, software development, cybersecurity or project management are advantageous.

• 8–12 years' relevant experience, preferably including systems administration, enterprise applications and fleet/transport technology.

• Demonstrable experience managing multiple technology platforms and vendors.

• Strong knowledge of SAP and system integration.

• Experience with APIs, databases, software applications and programming environments.

• Experience managing technology projects from requirements through UAT and Go-Live.

Technical Competencies

• Systems Administration

• SAP Administration/Support

• Software Development & Programming

• Systems Integration

• Fleet Technology

• Data Analytics

• Project Management

• Vendor Management

• Cybersecurity Awareness

• Problem Solving

• Process Automation

• Leadership & Team Management

Behavioral Competencies

• Attention to Detail

• Organization and Planning

• Communication Skills

• Customer Service Orientation

• Time Management

• Confidentiality and Integrity

• Adaptability

• Problem Solving

• Teamwork and Collaboration

• Accountability