Mailroom Officer

• OND/HND/Bachelor’s degree in Business Administration, Logistics, Facility Management, or related field.
  

Experience:

• 2+ years of experience in mail handling, logistics, or facility operations.
  

Skills & Competencies:

○ Strong organizational skills and attention to detail.

○ Knowledge of mailroom operations and basic security protocols.

○ Customer service and communication skills.

○ Basic computer literacy (MS Office, mail tracking/logging systems).

○ Ability to work under pressure and maintain confidentiality

1. Mail & Parcel Handling

○ Receive, log, and process all incoming mail and parcels in the tracking system.

○ Verify details such as company name, recipient, suite/floor, and ensure accurate sorting.

○ Deliver letters to designated mailboxes daily

○ Notify tenants promptly of parcel arrivals and ensure secure handover.

2. Secure Storage & Distribution

○ Safely store parcels, including high-value or diplomatic items, in secured cabinets.

○ Release mail and parcels only upon presentation of valid ID and signature.

○ Maintain proper custody records for special or sensitive deliveries.

3. Outgoing Mail Operations

○ Collect and process outgoing mail daily (last collection at 4:00 PM).

○ Ensure items are properly labeled, stamped, and ready for dispatch.

4. Compliance & Security

○ Follow suspicious package handling protocols, including isolation and escalation to Security.

○ Cooperate with the Security team in monitoring access to the mailroom.

○ Adhere to WTC Global Security Protocols and quarterly anti-tampering drills.

5. Customer Service

○ Provide courteous assistance to tenants during mail and parcel collection.

○ Address misrouted or delayed mail promptly and escalate discrepancies to the Facility Operations Coordinator.

6. Administration

○ Maintain accurate and up-to-date mail logs, pickup forms, and audit records.

○ Support compliance checks and reporting requirements.