Manager - Product Experience

Education and Experience Requirements

• First degree in Engineering or Computer Sciences
  
• Possession of Agile Scrum/Project Management PMP/PSPO certification or related training is also advantageous.
  

• Management track record of at least 2 year or more in Telecoms or Technology sector as a Product Owner
  
• Proven Agile software development experience, preferably with VAS/RMS/OTT Apps, eCommerce web portals, payment/fintech solutions or chatbots.
  
• In-Depth User Journey Mapping and UX Design principles
  
• In-depth knowledge of Agile process and principles
  
• Analytical, Problem solving and critical thinking skills.
  

• Delivers UX expertise by understanding digital user needs through research and translating them into simple, intuitive solutions.
  
• Advocates user centered design using qualitative and quantitative insights while collaborating closely with BAs, developers, and product owners.
  
• Provides strategic input in defining business requirements for digital products across VAS, RMS, mobile advertising, and data monetization portfolios.
  
• Manages the end to end digital product lifecycle—from ideation to launch to product retirement—ensuring continuous enhancement of existing services.
  
• Supports the Senior Manager by analyzing customer insights and market data to identify new opportunities, inform decision making, and shape product roadmaps.
  
• Oversee the creation, execution, and delivery of project plans for content development, distribution, and promotional activities.
  
• Identifies and manages project risks and issues, ensuring proactive communication with stakeholders and leadership.
  
• Leads the design, development, and implementation of business and operational tools required for effective content delivery.
  
• Owns and maintains the roadmap for the Subscription Digital Manager and other supporting platforms.
  
• Acts as Product Owner for multiple projects, collaborating with cross functional teams and agile squads.
  
• Owns and optimizes user journey frameworks in alignment with best practices, regulatory standards, and TCF (Treating Customers Fairly) guidelines.
  
• Applies design thinking and UX principles to create seamless multi channel customer experiences across SMS, USSD, OTA, IVR/OBD, RCS/RBM, mobile app, and web.
  
• Defines, develops, and manages customer decisioning logic and rules, ensuring personalized and effective engagement.
  
• Conducts post activity performance evaluations to refine decisioning rules and enhance business outcomes.
  
• Recommends improvements to new and existing applications to optimize performance, revenue growth, and operational efficiency.