Mobile Financial Services Support Manager

• First Degree
  

• Field of Study: Banking
  

Experience Required

Personal and Private Banking

8- 14 years

• Experience in product & management, and retail banking would be an added advantage.
  
• Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships
  

• To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
  
• Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.
  
• Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
  
• Handle all Internal and Regulatory reports and ensure prompt rendition
  
• Ensure Revenue Assurance on all MFS products
  
• Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies
  
• Responsible for the prompt resolution of all Wallet and Agency related transactions
  
• Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
  
• Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
  
• Carry out Research/ Business analysis of MFS business and products
  
• Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
  
• Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
  
• Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP