Network Operations Specialist

Qualification and Experience

• Bachelor's degree in computer science, Electrical Engineering, Information Technology, Telecommunications, or related field.
  
• 5 to 8 years' experience
  
• 8 to 12 years with broader operational accountability experience in a large enterprise, industrial, manufacturing, energy, or multi-site environment is preferred.
  
• Hands on experience with enterprise routing, switching, wireless, internet edge, firewall operations, VPN, and monitoring platforms is required.
  
• Experience operating in structured ITSM environments is required.
  
• Experience in emerging market operating conditions is strongly preferred.
  

• Manage network incidents across switching, routing, wireless, VPN, internet, WAN, firewall, DNS path dependency, DHCP reachability, and cloud connected services.
  
• Monitor and analyze latency, packet loss, jitter, retransmissions, tunnel health, interface errors, wireless roaming behavior, authentication failures, and application path quality.
  
• Operate and support technologies such as routers, switches, wireless controllers, access points, firewalls, load balancers, WAN edge devices, SD WAN, proxies, and network monitoring platforms.
  
• Support industrial and enterprise connectivity requirements across plants, terminals, production sites, and office environments.
  
• Coordinate provider escalations for leased circuits, internet links, dark fiber, MPLS, microwave, LTE backup, or managed last mile services.
  
• Support major service dependencies including DNS, DHCP, NTP, identity services, certificate-based access, internet breakout, and centralized security controls.
  
• Execute preventive maintenance and health checks.
  
• Drive operational reporting on uptime, service degradation, chronic incidents, and top risk items.
  
• Participate in call rotations and emergency responses.
  
• Support disaster recovery and business continuity exercises for network services.
  
• Provide technical input into service improvement plans, refresh programs, and new site readiness.
  
• Coach junior engineers and support analysts where required.