Closing: May 6, 2024
1 day remainingPublished: Apr 25, 2024 (11 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Requirements
Education:
Education:
- First Degree in any related field
- Fluent in English
Experience:
3-7 years' experience, which includes:
- Experience working with others.
- Experience working in a medium-organization
- Experience in a call-center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)
Responsibilities
Requirements
Education:
Education:
- First Degree in any related field
- Fluent in English
Experience:
3-7 years' experience, which includes:
- Experience working with others.
- Experience working in a medium-organization
- Experience in a call-center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)
- Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.
Description
- Market MTN products and services to current and potential customers.
- Perform the necessary system transactions related to customer requests.
- Use organization and time management tools to track cases and meet turn-around times and other required metrics.
- Maintain integrity in managing subscriber data and information.
- Identify and report on customer-impacting trends.
- Enlighten and educate customers on new products and initiatives within MTN.
- Escalate and route customer issues to the relevant process operators.
- Verify the correct cash amounts are paid.
- Perform software installation and configuration requests.
- Perform the incidence escalation process in compliance with laid-down policies and procedures.
- Collect and book-in customer phones for warranty repairs.
- Communicate credit status to customers.
- Identify problematic invoices proactively and promptly notify the billing division.
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