Relationship Manager, Business Banking

• Good first degree or requisite technical skills gained through professional associations and practical experience.

• Deep knowledge of trade finance instruments and global trade regulations

• Good working knowledge of SME products and industry lending products

• Candidates must have a minimum of 8 years post graduate banking experience

• Strategically identify and acquire Trade and SME clients with deposit potential, with a focus on current accounts/low-cost deposits.

• Onboard and grow a portfolio of SME Trade clients, ensuring consistent deposit inflows and enhanced account utilization.

• Prospect and onboard Trade SME businesses across various sectors. Understand their business cycles to offer tailored deposit and payment solutions that align with their needs.

• Engage NTB clients via leads sourced from Supplier & Buyer ecosystem, Alliances, Targeted lists and Store catchment with full range of SME banking liability products

• Activate NTB clients, set up and educate clients on remote channel usage i.e., online, POS, Client Centre, ATM.

• Ensure all accounts in portfolio are qualified for RM management.

• Drive deepening activities with high value/potential clients using full range of SME products and collaboration with specialist

• Analysis of needs and provision of SME products and services

• Understand client businesses to ensure needs are met via SME products and Services by leveraging analytics backed next best conversations

• Develop a feedback system which will adequately keep the Head SME Client Relationship & Sales abreast of key customer service developments, weakness and strengths in the competition via weekly call reports, that will effectively assist in overall SME strategic/franchise planning

• Share minutes of meeting with clients same day of the meeting (as specified in the operating rhythm)