Relationship Officer

Qualifications and Experience

• Candidates should possess an HND / B.Sc. in Social Science or any other related course.
  
• Evidence of completion / exemption from NYSC.
  
• 3–10 years of work experience
  
• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.
  

Skills:

• Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.
  
• Proven ability to drive the sales process.
  
• Strong business sense and industry expertise.
  
• Basic understanding of sales principles and customer service practices.
  
• Friendly, helpful, confident, and engaging personality.
  
• Excellent communication and interpersonal skills.
  
• Ability to work in a goal-oriented environment.
  
• Ability to work in a team
  
• Strong planning, organizational, and time management abilities
  
• Proficient in the use of the MS Office suite.
  

Qualifications and Experience

• Candidates should possess an HND / B.Sc. in Social Science or any other related course.
  
• Evidence of completion / exemption from NYSC.
  
• 3–10 years of work experience
  
• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.
  

Skills:

• Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.
  
• Proven ability to drive the sales process.
  
• Strong business sense and industry expertise.
  
• Basic understanding of sales principles and customer service practices.
  
• Friendly, helpful, confident, and engaging personality.
  
• Excellent communication and interpersonal skills.
  
• Ability to work in a goal-oriented environment.
  
• Ability to work in a team
  
• Strong planning, organizational, and time management abilities
  
• Proficient in the use of the MS Office suite.
  

• Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.
  
• Evaluate the creditworthiness of customers by processing loan applications and documentation.
  
• Monitors active loans and enforces collection and recoveries.
  
• Ensures the achievement of all budget parameters.
  
• Develop referral networks and cross-sell products and services.
  
• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
  
• Actively seek out new sales opportunities through cold calling, networking, and referrals.
  
• Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.
  
• Achieve a healthy portfolio and deposit mix.
  
• Executes marketing strategies and develops marketing campaigns.
  
• Ensures compliance with all internal policies and regulatory guidelines.
  
• Monitors competition by gathering current marketplace information on pricing, products, etc.
  
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
  
• Identify potential loan markets and develop referral networks.
  
• Perform any other duties as may be assigned by Management.