Closing: May 10, 2024
5 days remainingPublished: Apr 25, 2024 (10 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Minimum Requirements
- Education: Minimum of Bachelor's Degree in Pharmacy
- Experience: 1~2 years in Pharmaceutical or related industries
- Entrepreneurial skills, strong communication skills
- Language/Special skill/Training: English proficiency
- Other: Past experience in sales or marketing is an added value.
Work Experience:
- Established a Network to target the Customer Group desirable.
- Sales in Healthcare / Pharma / related business.
Skills:
- Account Management.
- Commercial Excellence.
- Communication Skills.
- Compliance.
- Conflict Management.
- Cross-Functional Coordination.
- Customer Insights.
- Ethics.
- Healthcare Sector.
- Influencing Skills.
- Negotiation Skills.
- Selling Skills.
- Technical Skills.
Languages:
- English.
Responsibilities
Minimum Requirements
- Education: Minimum of Bachelor's Degree in Pharmacy
- Experience: 1~2 years in Pharmaceutical or related industries
- Entrepreneurial skills, strong communication skills
- Language/Special skill/Training: English proficiency
- Other: Past experience in sales or marketing is an added value.
Work Experience:
- Established a Network to target the Customer Group desirable.
- Sales in Healthcare / Pharma / related business.
Skills:
- Account Management.
- Commercial Excellence.
- Communication Skills.
- Compliance.
- Conflict Management.
- Cross-Functional Coordination.
- Customer Insights.
- Ethics.
- Healthcare Sector.
- Influencing Skills.
- Negotiation Skills.
- Selling Skills.
- Technical Skills.
Languages:
- English.
- The Sales Representative is a leading driver of our customer interactions and sales performance.
- They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner
Major Accountabilities
- Drive Competitive Sales Growth
- Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
- Drive sales performance through the skillful orchestration of positive customer experiences
- Engage and Build Relationships
- Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities
- Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
- Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
- Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
- Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
- Develop Deep Customer Insights and Understanding
- Gather insights on the customer’s business to uncover what is important to them
- Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
- Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
- Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
- Deliver Value to Customers and Patients
- Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
- Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions .
- Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
- When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
- Live by Novartis Code of Ethics and Values and Behaviors.
Key performance indicators:
- To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.
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