Senior Manager, Sales Operations

Qualifications & Experience

• Strong people leader with a coaching mindset; able to develop early career talent into high performers.
  

• Organized operator with the ability to bring structure to ambiguous environments.
  

• Exceptional project management skills with strong follow through and attention to detail.
  

• Comfortable working with data, reporting, and pipeline analysis.
  

• Clear communicator who can translate complex requests into structured workflows.
  

Team Leadership

• Build, coach, and lead a small team of Sales Administrators and Sales Ops contributors.
  

• Establish clear expectations, workflows, and quality standards for task execution.
  

• Create a culture of accountability, accuracy, and speed.
  

Process and Project Management

• Own and optimize the intake and prioritization process for all Sales Operations requests.
  

• Set up structured workflows for campaign builds, sequencing, contact acquisition, account enrichment, and competitive research.
  

• Ensure requests are completed with consistent quality and delivered on time.
  

• Develop documentation, SOPs, checklists, and templates that improve team efficiency.
  

Sales Technology Ownership

• Own and administer Hugo’s sales technology stack including HubSpot, Monday.com, and connected systems.
  

• Partner with internal teams to ensure clean data hygiene and accurate reporting.
  

• Identify opportunities to simplify workflows or automate manual steps.
  

Pipeline and Performance Insights

• Conduct recurring pipeline analysis to surface trends, gaps, and areas requiring focus.
  

• Deliver weekly reporting to Sales Leadership with clear insights and recommended actions.
  

• Monitor activity performance across outbound and inbound motions.
  

GTM Support

• Support campaigns and motions targeting mid market digital native and B2B organizations.
  

• Ensure the sales team has the research, tools, and operational support needed for effective outreach.
  

• Coordinate with Marketing Operations on lead flows, contact quality, and segmentation when relevant.
  

Cross Functional Collaboration

• Partner with the broader Revenue team to ensure alignment across campaigns and reporting.
  

• Work with RevOps leadership to improve the effectiveness of systems, dashboards, and process flows.