Soft Services Supervisor

• Bachelor’s Degree or HND in Facilities Management, Hospitality Management, Business Administration, or related field
  

Experience:

• 5–7 years’ experience in soft services, housekeeping, or facilities management
  
• Experience in commercial office buildings, serviced offices, or high-rise developments is strongly preferred.
  
• Demonstrated experience managing: ○ Cleaning operations ○ Waste management systems ○ Landscaping services ○ Consumables inventory
  

1. Soft Services Operations

● Supervise all cleaning, waste management, and landscaping activities, including fully serviced office areas

● Ensure strict adherence to SLAs, approved cleaning schedules, and scope of work

● Conduct daily inspections across common areas, tenant-facing zones, and critical touchpoints

● Monitor vendor performance and enforce service standards

2. Consumables Control & Inventory Management

● Take full ownership of all cleaning consumables (toiletries, chemicals, janitorial supplies, tenant-distributed items)

● Track consumption trends and prevent wastage through effective controls

● Maintain optimal stock levels and ensure zero stock-outs

● Raise and follow through on requisitions in line with budget

● Drive cost optimization through data-driven usage monitoring

3. Quality Assurance & Reporting

● Implement structured cleanliness audit systems and daily checklist inspections

● Ensure minimum cleanliness score of ≥90% across all areas

● Generate weekly and monthly performance reports covering: ○ SLA compliance ○ Audit scores ○ Consumables usage trends ○ Tenant feedback

4. Tenant Experience Management

● Ensure prompt resolution of hygiene-related complaints within SLA timelines

● Maintain high standards across all tenant-facing areas

● Proactively identify and address service gaps impacting tenant satisfaction

5. Compliance & Continuous Improvement

● Ensure full compliance with SOPs, policies, and service standards

● Identify operational gaps and implement continuous improvement initiatives

● Support readiness for audits, inspections, and certifications