Strategy & Operations Lead

Qualifications & Experience

• Experience in a startup/scaling organization.
  

• Advanced analytical capability with mastery of Excel/Sheets and strong experience building financial models (e.g., driver-based forecasting, sensitivity analyses, profitability models, and operational models).
  

• Exceptional problem-solving skills, with the ability to break down ambiguous problems using structured frameworks and outstanding communication and synthesis skills to turn complex data into clear, concise insights and compelling presentations.
  

• Demonstrated ability to manage multiple high-priority projects simultaneously with strong attention to detail.
  

• Understanding of systems-level operations, organizational design concepts, and how to build scalable processes.
  

• Bachelor's degree in a relevant field. An MBA or equivalent analytical/quantitative training is strongly preferred.
  

• 3-5 years experience in high-performance environments such as investment banking, management consulting, or strategy/ops roles strongly preferred.
  

• Hands-on experience working in African markets is a strong plus.
  

• Identify opportunities for operational efficiencies and process improvements; Work with cross-functional teams to design and implement scalable solutions to optimize business processes.
  

• Develop and own strategic models (e.g., growth forecasts, cost-reduction models, workforce planning, performance simulations) that drive company-wide priorities.
  

• Ensure strategic projects and initiatives are executed on time and deliver intended outcomes; establish tracking mechanisms and report progress to the Executive Team.
  

• Facilitate information flow and alignment between the Executive team, and cross-functional leaders to maintain clarity on goals, priorities, and execution risks.
  

• Build and maintain dashboards and reporting tools to monitor KPIs, detect trends, and proactively flag risks and opportunities.
  

• Assist the leaders in addressing complex challenges and solving problems, providing structured thinking, sound judgement, and data-driven innovative recommendations on complex operational and strategic challenges that align with Hugo’s objectives.