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User Research Associate

Closing: Apr 9, 2024

This position has expired

Published: Mar 19, 2024 (24 days ago)

Job Requirements

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Work experience:

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Job Summary

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Qualifications

  • Bachelor's Degree required
  • Ability to create and execute SQL queries
  • Analytical with excellent attention to detail
  • Multi-tasker, organized and methodical
  • Excellent problem-solving skills
  • You are highly entrepreneurial.
  • You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
  • You are a great collaborator.
  • You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions

Benefits of Joining

  • Mission-driven, fast-paced and entrepreneurial environment
  • Competitive salary and equity package
  • A collaborative and flat company culture
  • Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
  • 28 days of paid vacation days, 30 days of sick leave, bereavement leave, and periodic mental health days
  • Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
  • Pension benefit
  • Monthly WFH stipend alongside a one-time home office set-up budget
  • $500 Annual professional development budget
  • Discretionary trips to our offices across the globe, with global travel medical insurance 
  • Team meals and social events
  • Flexible working hours
  • Where we work: Remote first, with the option to work in person occasionally
Responsibilities

Qualifications

  • Bachelor's Degree required
  • Ability to create and execute SQL queries
  • Analytical with excellent attention to detail
  • Multi-tasker, organized and methodical
  • Excellent problem-solving skills
  • You are highly entrepreneurial.
  • You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
  • You are a great collaborator.
  • You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions

Benefits of Joining

  • Mission-driven, fast-paced and entrepreneurial environment
  • Competitive salary and equity package
  • A collaborative and flat company culture
  • Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
  • 28 days of paid vacation days, 30 days of sick leave, bereavement leave, and periodic mental health days
  • Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
  • Pension benefit
  • Monthly WFH stipend alongside a one-time home office set-up budget
  • $500 Annual professional development budget
  • Discretionary trips to our offices across the globe, with global travel medical insurance 
  • Team meals and social events
  • Flexible working hours
  • Where we work: Remote first, with the option to work in person occasionally
  • Conduct end-to-end user research projects using qualitative approaches ( in-depth interviews, usability testing, focus groups) and quantitative approaches (surveys)
  • Describe user needs and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data 
  • Conduct targeted customer connects to investigate specific product issues and bugs
  • Coordinate the gathering of feedback from Loan Review, Customer Service, Servicing, and Finance teams for the creation of the Product Roadmap
  • Coordinate release announcements, including training of Loan Review, Customer Service, and Servicing teams on new functionality
  • Coordinate local routine feature/ app testing.
  • Conduct market and competitor research. 

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