Requirements

• Bachelors in accounting, Finance, Business Administration or a related field.

Experience

• Minimum of 2 years' experience in a cashier or finance role.

• Experience in a hospital or healthcare environment is highly desirable

1. Cash Collection & Receipting

• Receive payments through approved payment channels including cash, POS, mobile money, EFT, bank transfers and cheques.

• Issue official receipts immediately upon receipt of payment.

• Verify patient bills before receiving payment.

• Ensure receipts are signed, stamped and accurately recorded.

• Process refunds only after obtaining the required approvals.

2. Daily Cash Management

• Balance daily collections against the hospital billing system.

• Prepare daily shift reconciliation reports.

• Maintain adequate cash float and ensure sufficient change is available.

• Safeguard cash, cheques and other negotiable instruments.

• Hand over daily collections according to hospital cash handling procedures.

• Ensure all collections are banked within stipulated timelines.

3. Financial Controls & Compliance

• Adhere to C-Care financial policies and internal controls.

• Verify that all transactions are supported by authorized documentation.

• Maintain confidentiality of patient financial information.

• Report discrepancies, shortages or suspected fraud immediately.

• Participate in internal and external audits.

4. Patient Billing Support

• Explain billing statements to patients where necessary.

• Coordinate with Patient Accounts and Insurance teams to resolve billing queries.

• Process deposits, advance payments and account settlements.

• Ensure payments are accurately posted into the hospital management system.

5. Customer Service

• Provide courteous and professional service to patients and visitors.

• Resolve payment-related concerns promptly.

• Direct patients appropriately for billing clarifications.

• Maintain professionalism while handling difficult situations.

6. Record Management

• Maintain organized filing of receipts and financial documents.

• Prepare daily, weekly and monthly cashier reports.

• Maintain accurate records for audit purposes.