Main Purpose: To guard against potential loss of revenue in MTN Uganda as a business unit. To ensure that all vetted service requests are timely and accurately registered, assigned the correct tariffs on the billing system or a work order is raised for services requiring technical configuration.

Main Job Functions:

To ensure that all authorized and vetted Customer requests for service are accurately and timely registered, provisioned and activated on the billing system.
To timely and accurately raise work orders for service requests that can’t be completed in the Billing system (i.e. need installation or configurations by Technical, I.T or V.A.S Departments).
To ensure that the correct billable services and tariffs are assigned during activation of new subscribers and provisioning of additional services.
Safely manage Client records containing contracts & all subsequent Client communications.
To manage S.I.M card stock (inactive for post-paid) and all pre-activation equipment that may change from time to time depending on the business needs.
Regular audits on all provisioned services – weekly/monthly work order audits and health checks to ensure accuracy and minimise error before monthly service invoicing.
To liaise with internal Customers (especially Sales Department personnel) to ensure ample and timely resolution of any external Customer affecting queries.
Timely and accurate daily, weekly, and monthly service provision checks.
After sale/provisioning client welcome calls.
Referring clients to download and use the MTN Apps.

Education

Bachelor’s degree in business administration, accounting or related course.

Work Experience

Experience in a service and business driven organization
Customer interface, in person, email and via the phone.
3 years’ experience in a busy customer environment.
Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.
Knowledge of MTN Uganda Enterprise products and services.
Knowledge of MTN Uganda’s billing environment, DCLM, DCBS, SVP applications and ability to work under minimum supervision

Skills / Physical Competencies

A Customer service background with excellent interpersonal skills
A high sense of integrity with good planning and organization skills.
Excellent knowledge of products & services
Team player, flexible with excellent communication skills.
High concentration and accuracy levels.
Trouble shooting & problem-solving skills
Strong work ethic and ability to work with minimal supervision
Alertness to quality, attention to detail, flexible and able to handle stress
Able to work within a team and work independently
Sense of urgency necessary to meet goals, objectives and deadlines
Computer proficiency
Knowledge of advanced excel.

Start hiring with Fuzu

Recruit better talent faster - on your own or with our support.

Explore recruitment platform

Job search tips from Fuzu

Selected articles on cover letters, CV structure, and interview preparation.

Search for jobs

Administrative, clerical jobs in Kampala, Uganda

Administrator - Activations & Provisioning.Customer Operations (Contract)

Top cities with open vacancies

Companies hiring now

Country / Region

Profession (Telecommunications)

Industry (Administrative, clerical)

Seniority (Administrative, clerical, Telecommunications)

Fuzu

Administrator - Activations & Provisioning.Customer Operations (Contract)

Job details

Description

Tags

Start hiring with Fuzu

Job search tips from Fuzu