Requirements

• Bachelor’s degree in healthcare management, Business Administration, or related field

• 4 years of experience managing a high-end healthcare facility or hospitality environment

• Experience handling corporate clients and premium service delivery and business development is an added advantage

Key Competencies:

• Exceptional interpersonal and communication skills.

• Strong leadership and decision-making ability.

• High emotional intelligence and professionalism.

• Attention to detail and service excellence mindset.

• Ability to manage high-pressure, fast-paced environments.

1. Patient Experience Excellence

• Ensure a seamless, high-end patient journey from reception to discharge

• Manage VIP and corporate client interactions with professionalism and discretion

• Proactively resolve complaints within agreed timelines

2. Operational Leadership

• Oversee daily clinic operations, ensuring efficiency during peak hours (morning and lunch)

• Coordinate super-specialist schedules to maximize utilization and patient flow

• Maintain high standards of cleanliness, ambiance, and service delivery

3. Corporate & Business Growth

• Build and maintain relationships with corporate clients and high-net-worth individuals

• Develop strategies to attract and retain Kololo residential clientele

• Drive revenue growth through service optimization and client engagement

4. Team Management

• Lead, mentor, and supervise clinical and administrative teams

• Instil a culture of accountability, professionalism, and customer-centric care

• Ensure optimal staffing aligned with patient volumes

5. Financial & Performance Management

• Monitor revenue, costs, and clinic performance against targets

• Drive efficiency in resource utilization and cost control

• Track KPIs including patient experience, turnaround times, and service uptake