Education and Experience Required:

• Bachelor’s Degree in Business Administration/ Commerce, or any other related field
  

• Post graduate education or professional certifications in related field are an added advantage.
  

• 5 years’ experience in the Financial Services sector which must include proven experience.
  

• 3 years Retail and Business Banking Experience
  

• Experience in a front-line banking sales/marketing/service environment
  

Business Management (30%)

• Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns
  

• Accountable for achieving annual branch sales and financial targets as cascaded from the Regional Manager. Monitoring of progress towards achieving targets is done on a regular basis, at least weekly.
  

• The Branch manager is also responsible for maintaining a healthy balance sheet in the branch i.e., ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
  

Customer Experience (20%)

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
  

• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  

• Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, drop boxes, ATM etc.
  

• Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
  

People Management (20%)

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations and effective succession opportunities to ensure maximum productivity.
  

• Help in resource planning, setting performance objectives and measures of success for direct reports and providing regular feedback on performance.
  

• Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff
  

Branch Support (5%)

• Together with the BOM, open and close Cashier tills at the beginning and end of each day.
  

• Authorise cashier transactions above their teller limits when called upon.
  

• · Act as cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
  

• Perform any other duties as assigned.
  

Operational Rigour and Compliance with KYC Requirements (20%)

• Ensure accuracy of each new account application, loan document, Credit card application and bank account mandate change. Personal and Enterprise Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  

• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  

• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Regional Manager.
  

Citizenship (5%)

• Be involved in local community events and networking opportunities (e.g., clubs, meetings, business associations)
  

• Developing the external market and community profile needed to maximize the local marketing opportunity.
  

• Identify community initiatives to become involved in and support as part of citizenship initiatives (such as any Local community initiative, Financial Literacy)