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Prudential Assurance Uganda
CLOSEDIT End User Support Officer
Kampala, Uganda
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Amazima Ministries
CLOSEDIT Support Officer
Kampala, Uganda
Closing: Apr 14, 2024
This position has expiredPublished: Apr 5, 2024 (31 days ago)
Job Requirements
Education:
Work experience:
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Job Summary
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Reporting to the Senior IT Manager, the IT End User Support Officer will be part of the IT & Digital Transformation team and will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network-related problems. He/She will troubleshoot problems and advise on appropriate actions, ensuring smooth daily operations within the organization's IT infrastructure.
Requirements
• Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
• Proven work experience in IT support or similar role.
• Strong knowledge of computer systems, hardware, software, and networks.
• Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.
• Strong communication and customer service skills.
• Ability to work well independently and within a team.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
• Understanding of IT security principles and practices.
Job application procedure
Please send your CV and academic documents to [email protected] and[email protected] by 14th April 2024.
Responsibilities
Reporting to the Senior IT Manager, the IT End User Support Officer will be part of the IT & Digital Transformation team and will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network-related problems. He/She will troubleshoot problems and advise on appropriate actions, ensuring smooth daily operations within the organization's IT infrastructure.
Requirements
• Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
• Proven work experience in IT support or similar role.
• Strong knowledge of computer systems, hardware, software, and networks.
• Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.
• Strong communication and customer service skills.
• Ability to work well independently and within a team.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
• Understanding of IT security principles and practices.
Job application procedure
Please send your CV and academic documents to [email protected] and[email protected] by 14th April 2024.
• Provide technical support to end-users in person, via phone, email, or other communication tools.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Set up new user accounts and profiles and manage access control.
• Monitor and maintain computer systems, networks, and peripherals.
• Collaborate with IT team members to resolve complex issues and escalate problems when necessary.
• Ensure security measures are in place and update antivirus software regularly.
• Maintain documentation and records of IT issues and resolutions.
• Train users on basic IT functions and best practices.
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