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Industry (Information technology, software development, data, Mid-level)
Seniority (Information technology, software development, data)
© Fuzu Ltd
Streamline Health Tech
Computers + 1 more
Description
Requirements
- Recently completed BSc. in Information Technology, Computer Science, Business Computing or related fields.
- Ability to troubleshoot technical issues and communicate solutions clearly
- Strong interpersonal and client management skills
- Relevant Certifications or experience in similar roles for 1-2 years is an added advantage
- Very agile with ability to work with poor-resourced environments.
Responsibilities
- Lead technical onboarding and implementation for new customers
- Configure and customize the Streamline platform based on client needs
- Troubleshoot technical issues and provide timely resolutions
- Train users and administrators on system usage
- Monitor system usage and proactively identify adoption gaps
- Collaborate with Account Managers to support renewals and expansions
- Work with product and engineering teams to escalate bugs and suggest improvements
- Maintain documentation, FAQs, and technical guides for clients
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