Customer support, client care Jobs in Uganda

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Kijani Forestry

Farmer Relations Officer

Gulu

Uganda

Closed for applicationsOnly on Fuzu

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Kijani Forestry

Call Center Manager

Gulu

Uganda

Closed for applicationsOnly on Fuzu
Kijani Forestry

Agriculture + 2 more

Farmer Relations Officer

Closed for applicationsOnly on Fuzu
Job details

Contract Type

Description

The Farmer Relations Officer (FRO) leads the Farmer Relations function in assigned regions. The role ensures strong farmer partnerships, smooth contract implementation, responsive issue resolution, and accurate farmer records for carbon payments, supporting long-term farmer participation in Kijani Forestry programs.



Responsibilities
Team leadership and supervision
  • Supervise Farmer Relations

    Supervisors to ensure frontline coverage and quality.


  • Conduct monthly performance reviews and coaching for supervisors.


  • Track weekly activity completion across all assigned groups/gardens.


  • Enforce ethical engagement standards and

    reporting discipline.

Farmer Engagement and customer care

  • Set

    farmer engagement schedules and ensure consistency of visits.

  • Oversee complaint-handling systems and escalation responses.

  • Support proactive communication to farmers on program timelines.

  • Monitor farmer satisfaction trends and design improvement actions.

Contract Oversight

  • Guide contracting drives and ensure target coverage is achieved.
  • Verify contract completeness, storage,
    and farmer understanding.

  • Oversee renewals and follow up
    non-compliance cases.

  • Coordinate contract-linked
    sensitization meetings with communities.

Carbon Payment Readiness

  • Ensure farmer records are verified and complete for carbon payments.
  • Coordinate reconciliation of carbon
    payment claims with Finance/M&E.

  • Track discrepancies and drive timely
    correction/closure.

  • Communicate carbon payment
    requirements clearly to supervisors/field staff

Cross Function Coordination

  • Coordinate with Silviculture teams to enforce maintenance compliance.

  • Participate in joint planning

    with Nursery Hub on farmer pipeline needs.

  • Support joint training where

    farmer behaviour affects survival.

  • Share high-risk farmer/group

    insights with technical teams.

Reporting

  • Submit
    weekly and monthly farmer relations dashboards.
  • Provide exception reporting on
    drop-offs, disputes, or contract gaps.

  • Track closure of action items from
    reviews.

  • Maintain audit-ready farmer relations
    documentation.


Qualifications and Skills:

● Diploma/Bachelor’s in Community Development, Agriculture, Social Sciences or related field.

● Minimum 2–3 years’ experience supervising farmer/community programs.

● Strong documentation, mediation and customer care skills.

● Motorcycle riding and field readiness.


Personal Attributes:

● Strong leadership and coaching ability.

● Highly organized and detail-oriented.

● Proactive problem-solver.

● Farmer-centered and trustworthy.



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