
Farmer Relations Officer
Gulu
• Uganda

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Call Center Manager
Gulu
• Uganda
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Kijani ForestryProfession (Agriculture, fishing, forestry)
Industry (Customer support, client care)
Seniority (Customer support, client care, Agriculture, fishing, forestry)
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Agriculture + 2 more
Description
The Farmer Relations Officer (FRO) leads the Farmer Relations function in assigned regions. The role ensures strong farmer partnerships, smooth contract implementation, responsive issue resolution, and accurate farmer records for carbon payments, supporting long-term farmer participation in Kijani Forestry programs.
Responsibilities
Supervise Farmer Relations
Supervisors to ensure frontline coverage and quality.
Conduct monthly performance reviews and coaching for supervisors.
Track weekly activity completion across all assigned groups/gardens.
Enforce ethical engagement standards and
reporting discipline.
Farmer Engagement and customer care
Set
farmer engagement schedules and ensure consistency of visits.
Oversee complaint-handling systems and escalation responses.
Support proactive communication to farmers on program timelines.
Monitor farmer satisfaction trends and design improvement actions.
Contract Oversight
- Guide contracting drives and ensure target coverage is achieved.
Verify contract completeness, storage,
and farmer understanding.
Oversee renewals and follow up
non-compliance cases.
Coordinate contract-linked
sensitization meetings with communities.
Carbon Payment Readiness
- Ensure farmer records are verified and complete for carbon payments.
Coordinate reconciliation of carbon
payment claims with Finance/M&E.
Track discrepancies and drive timely
correction/closure.
Communicate carbon payment
requirements clearly to supervisors/field staff
Cross Function Coordination
Coordinate with Silviculture teams to enforce maintenance compliance.
Participate in joint planning
with Nursery Hub on farmer pipeline needs.
Support joint training where
farmer behaviour affects survival.
Share high-risk farmer/group
insights with technical teams.
Reporting
- Submit
weekly and monthly farmer relations dashboards.
Provide exception reporting on
drop-offs, disputes, or contract gaps.
Track closure of action items from
reviews.
Maintain audit-ready farmer relations
documentation.
● Diploma/Bachelor’s in Community Development, Agriculture, Social Sciences or related field.
● Minimum 2–3 years’ experience supervising farmer/community programs.
● Strong documentation, mediation and customer care skills.
● Motorcycle riding and field readiness.
● Strong leadership and coaching ability.
● Highly organized and detail-oriented.
● Proactive problem-solver.
● Farmer-centered and trustworthy.
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