MTN Group
Engineer - Customer Solutions
Kampala
• Uganda
Avanti Energy Services Limited
Assistant wireline Maintenance Engineer
Kampala
• Uganda
Kiira Motors Corporation
Senior Safety Engineer
Jinja,
Kampala,
Nakasongola
• Uganda
Stabex International
Civil Engineer
Kampala
• Uganda
Closed for applications
Continental ContainerTerminal
Safety Officer
Mukono
• Uganda
Closed for applications
Get personalised job alerts directly to your inbox!
Biyinzika Poultry International Limited
Draughtsman
Mukono
• Uganda
Closed for applications
Companies hiring now
Avanti Energy Services Limited, Biyinzika Poultry International Limited, Continental ContainerTerminal, Kiira Motors Corporation, Stabex InternationalProfession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Engineering, architecture,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Engineering, architecture, Mid-level)
Seniority (Engineering, architecture)
© Fuzu Ltd
MTN Group
Telecommunications
Description
Requirements
-
Bachelor’s degree in a technical discipline or equivalent education, training and/or experience.
Work Experience
-
3+ years experience in a technical service delivery, support engineering, or systems engineering role.
-
Strong technical background in data Technologies MPLS/VPLS, Ethernet and IP
-
Excellent problem-solving skills and attention to detail.
-
Good communication skills able to engage both technical teams and customers.
-
Ability to prioritize and handle multiple projects/customers simultaneously.
-
Strong ownership mentality
Responsibilities
-
Provide technical onboarding, including service overview, escalation processes, and operational guidelines to new and existing wholesale customers.
-
Coordinate installation, provisioning, and activation of wholesale services such as fiber connectivity, IP Transit, leased capacity, dark fiber, and colocation.
-
Ensure that services are delivered in line with customer requirements, technical specifications, and agreed service-level agreements (SLAs).
-
Act as the primary technical contact for wholesale customers during the onboarding and post-sales support
-
Document installation, activation, and support activities accurately in internal systems.
-
Track delivery and SLA KPIs, including installation lead times, resolution times, and customer feedback.
-
Coordinate closely with the NOC, Network team, and Field Teams to escalate and resolve issues efficiently.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.