The Case Manager coordinates patient care across the continuum to ensure high-quality, cost-effective, and patient-centered services. The role focuses on assessment, care planning, resource coordination, discharge planning, and follow-up to achieve optimal clinical and psychosocial outcomes.

Requirements

• Degree or Diploma in Nursing, clinical medicine, or a related healthcare field.
  
• Registration with the relevant professional body.
  
• Previous experience in case management, care coordination, or clinical practice preferred.
  
• Experience in a hospital or managed care environment is an advantage.
  

Patient assessment & care planning

• Conduct comprehensive assessments of patients’ medical, psychosocial, and functional needs.
  
• Develop individualized care plans in collaboration with medical specialists, patients, and families.
  
• Identify high-risk patients and implement appropriate interventions.
  

Care coordination and continuity

• Coordinate care among physicians, nurses and external providers.
  
• Facilitate referrals to specialists, diagnostic services, and community resources.
  
• Monitor patient progress and adjust care plans as needed.
  

Utilization and resource management

• Ensure appropriate use of healthcare resources and services.
  
• Support admission reviews, length-of-stay management, and discharge planning.
  
• Coordinate post-discharge care, including home care, rehabilitation, or follow-up appointments.
  

Patient advocacy and education.

• Educate patients and families on diagnoses, treatment plans, and self-care.
  
• Advocate for patient needs and ensure culturally sensitive care.