• Bachelor’s degree in computer science, software engineering, Information Technology or equivalent
  
• Certification in at least one area of applications development
  
• Minimum of 2 years’ experience in business analysis/software development.
  
• At least a working knowledge of Databases
  
• Strong verbal and written communication skills
  

Skills and competencies

• Graduate in information systems or related discipline
  
• At least 2 years’ experience in business systems project related assignments
  
• Deep understanding of business/systems analysis
  
• Understands application programming, database and system design
  
• Understands Internet, Intranet, Extranet and client/server architectures
  
• Teamwork ability
  

• Support the identification and documentation of business needs, requirements, and stakeholder expectations.
  
• Assist Business Analysts in gathering, analyzing, and documenting business and system requirements.
  
• Participate in meetings with business users to understand business processes and identify opportunities for system improvements.
  
• Help document functional and non-functional requirements, business process flows, use cases, and user stories.
  
• Assist in translating business requirements into clear functional specifications for development teams.
  
• Support the review and analysis of proposed business and system changes, ensuring alignment with business objectives.
  
• Participate in solution design discussions and assist in documenting proposed solutions.
  
• Assist in coordinating communication between business users, project teams, vendors, and ICT teams.
  
• Support the preparation and execution of User Acceptance Testing (UAT), including developing test scenarios, test cases, and recording test results.
  
• Assist in tracking and resolving defects identified during system testing.
  
• Support system implementation activities, including user readiness and deployment support.
  
• Prepare user guides, standard operating procedures, and other system documentation.
  
• Assist in training end users on new or enhanced systems and business processes.
  
• Provide first-level business systems support by logging, analyzing, and following up on user issues and enhancement requests.
  
• Monitor assigned support tickets and escalate complex issues to senior Business Analysts or relevant technical teams.