Outcomes & Key Responsibilities

1. Outcome: Project Planning, Coordination and Delivery

Key Responsibilities

• Develop and manage detailed project implementation plans, budgets and timelines.
  

• Coordinate project activities across BrightLife, FINCA Uganda, in24 and other stakeholders.
  

• Track project milestones and ensure timely delivery of project outputs.
  

• Identify project risks and implement mitigation measures.
  

• Facilitate project meetings and stakeholder engagements.
  

• Prepare and submit periodic project reports to management and funding partners.
  

• Coordinate the development, rollout, and continuous improvement of financing products and partnerships
  

2. Outcome: Product Management

Key Responsibilities

• Coordinate the development, testing, and rollout of product offerings in collaboration with internal teams and project partners.
  

• Monitor product performance, customer adoption, and user experience, recommend improvements based on data and feedback.
  

• Gather and analyze customer, sales team, and partner insights to inform product enhancements and innovation.
  

• Work with partners to refine product features, pricing, financing structures, and customer journey processes.
  

• Track key product metrics and prepare recommendations for product optimization and future scaling opportunities.
  

• Support the design and development of new products and services arising from project learnings and market opportunities.
  

3. Outcome

Sales Deployment and Commercial & Customer Performance

Key Responsibilities

• Recruit, onboard and supervise project sales personnel.
  

• Coordinate training of BrightLife agents and partner sales teams.
  

• Monitor sales pipeline performance and deployment targets.
  

• Ensure achievement of project sales objectives and deployment milestones.
  

• Support market activation activities and customer acquisition initiatives.
  

• Analyze sales performance and recommend corrective actions where necessary.
  

• Coordinate installation schedules and deployment logistics.
  

• Ensure all customers receive proper onboarding and product orientation.
  

• Monitor system performance and customer satisfaction levels.
  

• Coordinate resolution of customer issues and technical support requirements.
  

• Ensure all
  deployed systems are operational and functioning effectively.

4. Outcome

Marketing, Customer Research and Business Intelligence

Key Responsibilities

• Coordinate project marketing campaigns including radio, social media, branch activations
  and demonstrations.

• Monitor effectiveness of marketing activities and customer acquisition channels.
  

• Coordinate baseline and endline customer research surveys.
  

• Gather market intelligence and customer insights to improve products and services.
  

• Support development of business cases for future project expansion and scale

5. Outcome

Monitoring, Learning and Reporting

Key Responsibilities

• Monitor project performance using Singularity, Power BI and other reporting tools.
  

• Conduct monthly & quarterly data reviews and performance analysis.
  

• Track deployment, repayment, utilization and customer satisfaction metrics.
  

• Document lessons learned, best practices and implementation challenges.
  

• Lead preparation of comparative analyses between FINCA Uganda, in24 & other
  models

• Prepare final project reports and case studies.