Accounts Relationship Officer

Send your application to recruitment@vaal.co.ug.

• Proactively follow up with clients on instalment balances due under the signed purchase agreements.
  
• Contact clients through phone calls, emails and meetings to ensure timely settlement of balances and prevent arrears.
  
• Monitor client payment schedules and identify potential defaults, initiating early engagement to minimize risk.
  
• Negotiate and document structured repayment arrangements for overdue accounts, in line with company policies.
  
• Maintain accurate records of all client interactions, commitments and follow-up outcomes.
  
• Provide clients with up-to-date account statements, payment schedules and clear explanations of outstanding balances.
  
• Collaborate with the Credit Control Officer to ensure alignment between recovery actions and reconciled financial records.
  
• Coordinate with Sales and Legal Departments to align client payment obligations with contractual terms.
  
• Escalate unresolved arrears cases to management and support legal processes with complete account histories.
  
• Prepare regular reports for the Head of Finance on arrears status, recovery actions and collection performance.
  
• Safeguard VAAL Real Estate’s premium reputation by handling all collection activities with professionalism and client sensitivity.