Branch Cluster Operations Risk Manager

Qualifications, Skills and Experience:

• Bachelor’s Degree in Business, Marketing or business-related disciplines from a recognized university.
  

• 5 years’ overall experience in banking, of which 2 years must be in a supervisory role.
  

• Good understanding of Ecobank products and services.
  

• Good understanding of the risk land scape.
  

• Excellent communications skills.
  

• Excellent customer service skills.
  

• Excellent interpersonal skills.
  

• Good knowledge of MS office suite.
  

Compliance and Regulatory Functions

• Ensure 100% compliance with Branch Operations, policies and procedures of the Bank.
  
• Ensure closure of Audit and Compliance findings in the Branch through collaborative partnerships with key stakeholders
  
• Develop and implement action plans for maintaining acceptable RAC score in all Branches.
  
• Participate and suggest process review to enhance exceptional operations in the Branches.
  
• Liaise with Risk, Audit and Compliance departments to identify potential areas of compliance vulnerability and risk, develop and implement corrective action plans for resolution within Branches.
  
• Ensure that Branches have well established and effective compliance and ethics programs, to prevent and detect violations of regulatory and internal policies and procedures.
  
• Champion and monitor effective cascading/staff training of all relevant regulatory requirements and internal policies and procedures within the Branches in accordance with the bank’s compliance strategy.
  

Risk Management:

• Track and improve compliance with regulatory requirements by implementing new policies and procedures, resulting in a 100% pass rate on all audits.
  
• Enforced regular maintenance and spot checks as well as quick follow-up on equipment or facility repairs which ensured smooth running of the branches
  
• Mitigate risks and build efficiencies by conducting frequent process reviews.
  
• Proposed corrective actions that meet challenges and leverage growth opportunities.
  
• Effectively managed vendor risk and updated management monthly on the status of the vendor performance.
  

Administrative

• Ensure consolidation of all Branch reports required in relation to stakeholder requirements.
  
• Ensure productivity reports in Branches are consolidated and ready for use when needed.
  
• Support the Branches organize and plan events (Team building, regional meetings etc)
  

People Management

• Manage and ensure implementation of training plan for Branches.
  
• Train Branch staff on products, policies and procedures
  
• Develop and implement a Leave tracker for all Branch staff.
  
• Identifying staffing needs and coordinating with your immediate supervisor and Human Resources department.
  
• Training to build competency, designing courses and conducting training where required.
  
• Support embed the succession bench strength on every branch.