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Stanbic Bank
Banking + 2 more
Description
Requirements
- Bachelor’s degree Business Administration, Commerce, Economics or business-related courses.
- Other certifications or professional memberships: ACCA
- A seasoned banker with at least three years or more branch banking experience (including income statement management and all aspects related to sales and service).
- Three years of experience in a management position leading a diverse team
- Additional Information
- Develop and execute on a business plan for the branch in line with the local market opportunity targeted toward mining identified ecosystems.
- Deliver a consistent high-quality service to all customers by effectively managing all available resources (employees, systems and processes).
- Accountable for the day-to-day management of all the branch operations
- Drive a customer centric culture focused on providing a high-quality customer experience.
- Resolve customer queries and complaints within established timelines.
- Create a warm and welcoming environment in which customers feel valued and appreciated while visiting the Branch.
- Treat all customers fairly and in accordance with the financial consumer protection guidelines
- Build a strong network of relationships with key individuals in the Branch’s area of operation.
- Lead multi-functional customer visits in line with the Branch Local Market Initiative plans.
- Gain an understanding of the various business segments in the branch’s local market
- Prepare the branch’s business development plan in alignment with the identified opportunity in the local market and existing or new ecosystems
- Deliver financial targets and agree related sales activities in line with the Branch Local Markets Initiatives plan. Drive a sales culture that is informed by the prevailing customer needs and coach the team on workable solutions to respond to those needs.
- Proactively monitor that internal controls are effectively executed and maintained at acceptable levels in the branch to manage operational and compliance risks
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