Business Development Officer - Broking

Location

Contract Type

Key Responsibilities

Business Development and Growth

Develop and execute business-development initiatives for the Broking Channel in line with approved targets.
Identify, engage and onboard suitable new brokers in accordance with regulatory and internal requirements.
Generate new business from existing and prospective brokers and maintain a healthy opportunity pipeline.
Promote cross-selling across Motor, Medical, Property, Marine, Engineering, Liability, Travel and other classes.
Follow up quotations and tenders and implement actions to improve conversion rates.

Broker Relationship Management

Build and maintain productive relationships with brokers and key customer stakeholders.
Conduct regular broker visits, engagement meetings and performance reviews.
Understand broker and customer needs and coordinate appropriate, timely and competitive solutions.
Manage broker enquiries, concerns and service expectations through to resolution.
Develop joint account plans for priority brokers and track agreed growth actions.

Portfolio Retention and Renewals

Maintain an accurate renewal pipeline and coordinate early engagement on upcoming renewals.
Work with brokers and internal teams to retain profitable accounts and recover business at risk.
Analyse cancellation, retention and loss-account trends and recommend corrective action.
Support the review of policy terms, pricing and service issues affecting renewal outcomes.

Internal Coordination and Service Delivery

Work closely with Underwriting to obtain accurate and competitive quotations within agreed turnaround times.
Coordinate with Claims to support timely resolution of broker and customer concerns.
Collaborate with Finance and Credit Control to follow up premiums, reconciliations and outstanding balances.
Coordinate with Operations, Marketing and other teams to deliver broker initiatives and service commitments.
Escalate service gaps promptly and follow through on agreed corrective actions.

Reporting, Market Intelligence and Compliance

Maintain accurate records of broker engagements, quotations, renewals, opportunities and production.
Prepare timely channel-performance, pipeline and premium-collection reports for management.
Monitor competitor activity, broker feedback and market developments and recommend appropriate action.
Ensure brokers hold valid licences and that all business complies with IRA requirements and internal policies.
Maintain complete documentation and adhere to underwriting, credit-control, data-protection and operational standards.

Knowledge, experience and qualifications required

Education and Professional Qualifications

Bachelor’s Degree in Business Administration, Marketing, Insurance, Commerce or a related discipline.
A professional insurance qualification, such as COP, Diploma in Insurance or ACII, is an added advantage.

Experience

Three to five years' experience in business development, sales, account management or insurance broking.
Experience within general insurance or financial services is preferred.
Demonstrated ability to acquire, retain and grow a commercial portfolio.
Experience managing brokers or other intermediary relationships is an added advantage.

Essential Competencies

Sound knowledge of general insurance products, intermediary operations and regulatory requirements.
Strong business-development, relationship-management, negotiation and influencing skills.
Commercial judgement and ability to analyse portfolio performance and market opportunities.
Strong customer focus, communication, presentation and problem-solving capability.
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
Ability to manage multiple accounts, priorities and deadlines with limited supervision.
High integrity, professionalism, resilience and a strong drive for results.

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