Change Manager

RTV is seeking a strategic, collaborative, and impact-driven Change Manager to lead the implementation of critical system and process changes across the organization. This role will play a central part in advancing RTV’s operational capabilities through implementation projects such as HRIS, Office 365, and other cross-functional initiatives that support our mission to end ultra-poverty.

Required Skills and Expertise

• Bachelors degree in Business, Organizational Development, International Development, or a related field
  
• Preferred: Project Management certification (PMP, PRINCE2) or Change Management certification (Prosci, ACMP)
  
• Minimum 7 years of experience in project management, change management, or business transformation
  
• Demonstrated ability to lead cross-functional projects in a fast-paced, mission-driven organization
  
• Strong stakeholder engagement and communication skills
  
• Ability to manage complex timelines, priorities, and interdependencies
  
• Experience with systems implementation (FMS, HRIS, Office365, etc.) preferred
  
• Experience preparing and managing project documentation, risk logs, and communications plans
  

Change Management (40%)

• Design and execute stakeholder engagement and change readiness plans
  
• Lead local governance and decision-making and change readiness plans
  
• Facilitate change impact assessments and interventions to support adoption
  
• Plan and support communications and training activities across RTV teams
  
• Build and lead internal change champions to embed change throughout the organization
  
• Monitor change progress, gather feedback, and make adjustments as needed
  
• Ensure change strategies are inclusive and considerate of cross-cultural and remote team dynamics
  
• Develop toolkits and templates to enable scalable and repeatable change interventions
  

Project Management (40%)

• Lead planning, execution, and monitoring of systems projects (e.g., FMS, HRIS) from start to finish
  
• Create and manage detailed project plans, timelines, and stage-gate reviews
  
• Coordinate across teams to align on goals, interdependencies, and delivery milestones
  
• Represent project needs and progress in internal governance and leadership forums
  
• Oversee system development, data migration, testing, training, and changeover planning
  
• Manage project documentation, resources, and risks; ensure clarity on roles and responsibilities
  
• Troubleshoot and resolve issues, ensuring continuity and accountability
  
• Collaborate with key internal leads and external partners to ensure seamless implementation
  
• Apply agile methodologies and adaptive project management techniques to drive delivery efficiency
  
• Establish project KPIs and dashboards to track progress and surface issues early
  

Business Process Optimization (20%)

• Support design and implementation of new or improved operational processes
  
• Align systems changes with RTV’s broader process optimization and service delivery goals
  
• Collaborate with teams to define requirements, streamline workflows, and increase efficiency
  
• Promote sustainable practices by embedding continuous improvement into project outcomes
  
• Conduct current-to-future state analysis to surface bottlenecks and efficiency gaps
  
• Lead after-action reviews and capture lessons learned for institutional knowledge sharing