Consultant Supply Chain (Customer Service)

Education:

• Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields.
  

Experience

• Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields.
  
• Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset.
  
• Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable.
  

• Ensure that Global Fleet services are provided to the country offices in the region efficiently.
  
• Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team, ensuring clear, timely, and efficient information exchange.
  
• Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners, promoting transparency and responsiveness.
  
• Support customer engagement initiatives, including onboarding, capacity-strengthening, and structured feedback mechanisms to drive continuous improvement.
  
• Prospect and develop new customer relationships, both within WFP and with external partners, to promote Fleet’s service offerings and identify partnership opportunities.
  
• Contribute to the design and development of new services and partnerships aligned with customer needs and organizational priorities.
  
• Collaborate with technical and operational teams to streamline workflows, enhance coordination, and strengthen overall service delivery.
  
• Ensure the accuracy, reliability, and usability of the Global Fleet Portal, promoting sound data management and system functionality.
  
• Contribute to efforts to enhance customer service procedures and tools through increased digitalization.
  
• Support the implementation of customer engagement strategies and performance monitoring tools to improve service quality and accountability.
  
• Contribute to change management and communication efforts aimed at embedding a client-centric culture within Global Fleet operations.
  
• Support reporting, visibility, and knowledge-sharing initiatives that highlight Global Fleet’s value proposition and operational impact.
  
• Perform any other duties as required.