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Mogo Uganda
Banking + 2 more
Customer Care Specialists- Verma Lugogo Branch
Closed for applications
Description
Requirements
Bachelor's degree in any discipline from a recognized university
Minimum of 3 years experiance in customer support, preferably in the financial services, logbook, or consumer loan industry.
Strong customer orientation with excellent presentation, interpersonal, and relationship-building skills.
Proven experience in direct saies or customer-facing roles, with knowledge of loan processing and disbursertiont
Exceptional communication skills, both verbal and written, with a high level of confidentiality
Intermediate proficiency in Microsoft Office and ERP systemis for managing customer data and processes
High emotional intelligence, with the ability to remain calm and professional in stressful or high-pressure situations
Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
Ability to multitask, prioritize, and manage time effectively to meet customer and business needs
How to Apply All suitably qualified and interested candidates should send their applications and up-to-date CVs to the Email provided with the subject "Customer Care Specialist"
- Identify, assess, and address customers needs promptity to ensure high levels of satisfaction and retention.
- Colaborate with the Sales team and other Customer Care Agents to resobre customer inquities, complaints, or escalations efficiently
- Process customer loan applications accurately, ensuring quick and compliant icon disbursements in line with company policies
- Provide clear and professional explanations of Mogo's finance producti, loan terms, and processes to customers, tailoring communication to their needs.
- Maintain accurate and up-to-date records of customer interactionic queries, and loan applications in the company's ERP system
- Follow up with customers to ansure resolution of issues and provide ongoing support to enhance their experience
- Bulid and maintain strong customer relationships to foster trust, loyalty, and repeat business.
- Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team
- Adhere to company policies, procedures and regulatory requirements, maintaining a high level of confidentiality and professionalism
- Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.
- Undertake any other tasks assigned by the Customer Care Manager.
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