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Helpware
Marketing + 1 more
Customer Support Representative
Closed for applications
Description
Qualifications:
- Any Bachelor’s Degree
- Strong written communication skills
- Ability to be patient, express empathy, and concern.
- Independent thinker; able to make meaningful decisions based on each situation.
- Excellent follow-up skills and 100% follow-through on commitments.
- Result and action-oriented, resourceful.
- Strong work ethic, highly motivated, upbeat personality, team player.
- Ability to analyze and report on trends and issues.
- Reliable attendance history.
- Availability to work a flexible schedule, which includes evenings and weekends.
- Strong computer skills; Microsoft Office, Internet search skills.
- Must be able to work a flexible schedule in different time zones between 30 to 40 hours a week
- Communicate and resolve inquiries with customers via email
- First touch only
- Assist in checking the customer's order status/no refunds/exchanges
- Update customer information
- Other administrative responsibilities are required.
- Keep customer records up to date
- Report recurring issues, trends.
- Prepare and ship customer care packages, gift cards, and other correspondence as needed.
- Responds to customers in a timely and completely respectful manner.
- Treat customers the way they would like to be treated, and strive to always make a positive difference in the customers' lives.
- Uphold the policies of the E-Commerce/Merchandising department as stated in the Customer Care Help Center.
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