Field Agent

Requirements

• Diploma in any field
  
• Minimum 1-2 years of fieldwork experience in credit collection or debt recovery
  
• Experience in microfinance or financial services is an added advantage.
• Excellent negotiation and interpersonal skills.
  
• Excellent investigation skills
  
• Strong communication skills (verbal and written).
  
• High level of integrity and honesty.
  
• Ability to work under pressure and meet deadlines.
  
• Familiarity with local areas and terrain.
  
• Able to multi-task and prioritize work effectively
  
• Basic computer literacy (MS Office)
  
• Available to work on weekends & public holidays
  

Apply by sending your CV to careers@mogo.co.ug.

• Follow up on Overdue accounts through physical visits and calls while maintaining professionalism and empathy during customer interactions.
  
• Assess clients’ ability and willingness to repay, negotiate repayment plans while emphasizing collections of overdue payments.
  
• Ensure daily collection targets are met. Share daily collection report with Team Lead.
  
• Investigate customer complaints or claims regarding payment.
  
• Tag accounts accurately in the system (e.g., promises to pay, unreachable, stolen cases).
  
• Work with local authorities, community leaders, or guarantors to trace customers who have absconded.
  
• Handle customer queries, complaints, and escalate unresolved issues.
  
• Adhere to internal collection policies and regulatory frameworks.