Field Collections Team Leader – Vehicles

Requirements

• Degree or diploma in Business Administration or a related field.
  
• Excellent communication and interpersonal skills.
  
• Strong analytical and problem-solving abilities.
  
• Minimum of four years of relevant experience.
  
• Ability to adapt quickly and work independently.
  
• Fluency in English.
  
• Proven leadership skills.
  
• Demonstrated loyalty and integrity.
  

• Assign field visit cases to field agents.
  
• Coordinate with repossession officers to monitor daily performance and ensure specialists receive adequate support.
  
• Provide leadership by communicating team goals, motivating team members, and addressing their concerns.
  
• Support agents to ensure successful task completion.
  
• Assist with onboarding and training new debt collection hires.
  
• Drive strong performance management through clear communication of performance expectations.
  
• Identify training needs, prepare training materials, and recommend external training when necessary.
  
• Develop strategies to promote adherence to debt collection policies and performance objectives.
  
• Conduct team meetings to communicate updates on processes, target achievements, and expectations.
  
• Monitor and train team members on the use of field collection tools and the company’s ERP system.
  
• Generate and share detailed reports on team performance.
  
• Propose improvements to the debt collection process.
  
• Ensure daily repossessed vehicles are accurately aligned with Redash reports and updated in the system.
  
• Perform additional duties as assigned.