Front Office Manager

• Bachelor of Business Administration (BBA) or an equivalent business qualification from a recognised institution.

• At least three (3) years’ experience in front-office management, administration, customer care, admissions support, lead management, sales support, CRM/ERP use, or a similar servicefacing role.

• Strong working knowledge of Microsoft Office or Google Workspace, spreadsheets, email, WhatsApp Business, and digital record-keeping systems. ERP/CRM experience is strongly preferred.

• Excellent spoken English, clear writing, professional telephone etiquette, and a confident front-office presence.

•Experience in higher education, training, admissions, customer service, or structured sales is an added advantage.

• Manage the front desk professionally by receiving visitors, including students, parents, lecturers, partners and service providers, with courtesy and efficiency.
  
• Answer calls, receive messages, route enquiries, and ensure matters are followed through to closure or properly escalated.
  
• Capture, classify and update all admissions leads in the IPSK ERP from walk-ins, calls, WhatsApp, email, website forms, social media referrals, outreach events and staff referrals.
  
• Maintain lead statuses, follow-up notes, programme interests, lead source, next action and responsible officer in a clean, auditable ERP pipeline.
  
• Guide prospective students on approved programme information, entry requirements, application steps, required documents, payment steps, intakes and admission timelines.
  
• Check the application files for completeness before handing them over to the Academic Registrar or the authorised admissions workflow.
  
• Support registration, orientation, student onboarding and routine Academic Registry activities as assigned by the Academic Registrar.
  
• Coordinate with Admissions Advisors, Academic Registry, Finance, ICT and Programme Coordination to resolve queries from applicants and students.
  
• Maintain visitor logs, applicant records, call notes, front-desk correspondence, application checklists, and admissions reports securely and accurately.
  
• Prepare weekly admissions and front desk reports and monthly trend summaries covering enquiries, lead sources, conversions, bottlenecks and recommended improvements.
  
• Escalate complaints, sensitive matters, irregular applications, payment queries, reputational risks and queries of uncertain nature through the correct institutional channels.