Banking + 2 more

Hard Collections Supervisor (Vehicles)

Closed for applications

Kampala • Uganda

Job details

Location

Kampala • Uganda

Contract Type

Description

We are looking for a driven and experienced professional to join our Customer Experience team as a Hard Collections Supervisor. This role is ideal for a strong leader with a performance mindset, someone who can monitor portfolio performance, coach and train team leaders and field staff, implement effective recovery strategies, and drive operational efficiency across the board.

If you have at least 3 years of relevant experience, strong analytical and problem-solving skills, and the ability to lead with integrity and accountability, we encourage you to apply.

Requirements

Degree/Diploma in Business Administration or related Field.
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
At least 3 years of relevant experience.
Ability to Adapt quickly and work independently.
Fluent in English
Good leadership skills
Loyalty and integrity

Apply by sending your CV to careers@mogo.co.ug.

Responsibilities

Assigning cases for field visit to field agents.
Coordinating with repo officers on their daily performance and ensuring the specialists have the necessary support.
Providing support to agents to ensure they can deliver
Assisting with induction and training for Debt Collection new hires
Ensuring daily repossessed bikes align with Redash report and correctly updated in the system.

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