Learning, Performance & Development Manager

The Learning, Performance & Development Manager will be responsible for the strategic planning, design, implementation, monitoring and evaluation of organizational learning, development and performance measurement for all Africa bureau programs, in alignment with the bureau’s strategic priorities. S/he will work closely with the bureau team, country program leadership/teams, in-country & regional HR support and domestic L&D leads, as well as other relevant stakeholders, to conduct needs assessments and strategies/plans to meet the bureau’s current and evolving programmatic/operational needs, aimed at enhancing organizational, team and staff effectiveness

This position will provide subject-matter expertise on staff learning & development, performance management and leadership development.

• An Advanced University Degree in human resource management, business administration, organizational development, social sciences, international relations, psychology, or another related field is required.

• Professional certification/additional training in the field of learning and development or related field is desirable.

• At least eight (8) years of professional work experience in learning and development in a global/international organization is required. Additional experience as HR generalist is desirable

• Strong facilitation skills and track record in learning needs assessment and in the design and implementation of learning and development strategies, including learning impact assessment is required.

• Good understanding of how adults acquire and use knowledge, including individual and cultural differences in learning; and the ability to develop effective training/learning curricula for adult learners, especially for organizational development and behavior change is an asset.

• Prior experience in executive coaching is desirable.

• Practical experience in HR Information Systems and e-Learning is required

• Training of Trainers (ToT) certification is highly desirable

The Learning, Performance & Development Manager will be responsible for the strategic planning, design, implementation, monitoring and evaluation of organizational learning, development and performance measurement for all Africa bureau programs, in alignment with the bureau’s strategic priorities. S/he will work closely with the bureau team, country program leadership/teams, in-country & regional HR support and domestic L&D leads, as well as other relevant stakeholders, to conduct needs assessments and strategies/plans to meet the bureau’s current and evolving programmatic/operational needs, aimed at enhancing organizational, team and staff effectiveness

This position will provide subject-matter expertise on staff learning & development, performance management and leadership development.

• An Advanced University Degree in human resource management, business administration, organizational development, social sciences, international relations, psychology, or another related field is required.

• Professional certification/additional training in the field of learning and development or related field is desirable.

• At least eight (8) years of professional work experience in learning and development in a global/international organization is required. Additional experience as HR generalist is desirable

• Strong facilitation skills and track record in learning needs assessment and in the design and implementation of learning and development strategies, including learning impact assessment is required.

• Good understanding of how adults acquire and use knowledge, including individual and cultural differences in learning; and the ability to develop effective training/learning curricula for adult learners, especially for organizational development and behavior change is an asset.

• Prior experience in executive coaching is desirable.

• Practical experience in HR Information Systems and e-Learning is required

• Training of Trainers (ToT) certification is highly desirable

• In close collaboration with the bureau technical leads, in-country & regional HR leads as well as other relevant stakeholders, conduct skills gap analysis and prepare learning and development strategies/plans in line with the Bureau key strategic priorities to meet current and evolving programmatic/operational needs.

• Build partnerships with academic institutions, external experts, INGOs, CSOs to design and implement state-of-the-art learning and development programmes (in-person and online), including innovative approaches to learning and development; and share best practices on evolving trends on learning and development.

• Oversee the timely implementation, monitoring, and reporting of global/regional learning/training activities.

• Develop a system at both country & bureau level to ensure an effective coordination of learning/development investments, thus preventing gaps, overlaps, duplication of efforts, and ensure that expenditures are in line with approved budgets, and provide reports on every quarter.

• Provide expert advice/guidance and support to managers/supervisors and individual staff members in determining appropriate resources/programmes to fill specific competency/skill gaps. This will include 360-degree assessments, tailored support, coaching support etc. within the limit of available resources/budget.

• Lead the selection and supervise external technical resources, including experts and consultants (individual and institutional) to design and/or deliver specific learning/training programmes.

• Contribute to drafting (or draft as needed) internal guidance documents and/or standard operating procedures for the efficient, effective, consistent, and fair administration of learning and development activities.

• Facilitate and/or coordinate the delivery of training/workshops/staff retreats, as appropriate; and train others to deliver training as and when needed.

• Design learning programmes to support staff’s career and in line with the region’s needs and priorities.

• Advise managers and staff members on the effective application of learning policies/guidelines, and the use of various learning pedagogies, methodologies, and tools to achieve desired organizational/individual needs.

• Provide career support/counselling to staff members and/or, when appropriate, guide to/advise on available corporate resources available at regional or global levels.

• Lead and coordinate effective performance management process across the bureau, with focus on supporting country program leads in developing & cascading SMART goals/objectives in line with bureau strategic priorities.

Leadership Development

• Facilitate the implementation of development activities for identified talent pools to support succession planning in line with the leadership development initiatives, with a view of building leadership capacity and managing organizational talent.

• Provide technical support in the design and delivery of organizational development activities, including change management initiatives, organizational reviews, and re-design etc.

• Participate in and provide technical support in the review of systems, policies, and procedures.

• Develop appropriate metrics and tracking mechanisms to build accountability, measure results and optimize the impact of the learning, performance, and development management function.

Performance Management

• Coordinate performance management processes across the organization ensuring that performance management processes are aligned with organizational goals; are completed timely and applicable performance management actions are implemented.

• Continually build capacity of staff and managers in performance management processes to build and sustain a high performance-oriented culture.

• Support the Managers to identify high potential talent and put measures to develop and retain high potential talent.