Operations Officer

Requirements

• Bachelor’s Degree or its equivalent
  
• At least 2 years’ experience in a bank or financial services
  

Skills, Capabilities & Personal attributes

• Practical experience in the use of Microsoft Office applications.
  
• High accuracy and efficiency
  
• Good understanding of banking operations
  
• Strong control and compliance awareness
  
• Effective communication and teamwork
  
• Ability to work under pressure and meet deadlines
  

• Business and Financial performance
  
• Ensure accurate and timely processing of all customers’ transactions to minimize operational losses and protect the financial integrity of the business.
  
• Ensuring all fees and commissions are taken to avoid revenue leakage
  
• Identify operational inefficiencies and support cost-saving and process improvement initiatives
  
• Customer Excellence
  
• Deliver high service standards by resolving customer transaction queries within agreed timelines and contributing to strong customer satisfaction
  
• Achieve 100% resolution of complaints in line with SLA
  
• Enhance overall customer experience by consistently meeting service turnaround times and maintaining high processing accuracy.
  
• Process, control and operational performance.
  
• Achieve satisfactory outcomes in internal audits, issue assurance reviews, and control assessments within central processing.
  
• Conduct Risk and Control Self-Assessments (RCSA) and maintain strong control ratings
  
• Perform timely and accurate General Ledger (GL) proofs and reconciliations by maintaining Nostro and GL reconciliation items aged beyond 30 days are at $0.
  
• Strategic initiatives
  
• Ensure that all incidents are logged into the bank’s incident tracking tool for resolution.
  
• Contribute to initiatives and projects that strengthen operational resilience, enhance control effectiveness, and improve customer service across all transaction processing activities.
  
• Support automation and digitization initiatives to improve operational efficiency and accuracy.
  
• People
  
• Ensure adherence to all bank SLAs, Policies and Processes
  
• Drive 100% Leave utilization by taking all the mandatory leave days in the year to avoid potential cover up of errors, fraud or losses
  
• Complete all mandatory training programs
  
• Collaborate effectively with team members and stakeholders to achieve departmental objectives