People and Culture Assistant

Required Qualifications and Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
  
• 1-2 years of experience in administrative support and/or human resources functions, preferably in a nonprofit or international organization.
  
• Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS systems.
  
• Knowledge of labor laws, HR best practices, and employee relations principles.
  
• Certification in Human Resources (e.g., SHRM, CIPD) is a plus.
  

HR Service delivery:

• Assist in providing guidance to employees, managers, business leaders regarding HR Policies and practices, and employment related matters.
  
• Assists as a point of contact and advisor on operational HR cases related to day-to-day workplace matters and activities such as recruitment, payroll, benefits, leave, wellness, onboarding/offboarding, HR administration, performance, training, and expatriate management.
  
• Supports the contracting of consultants and ensures delivery against Service Level Agreements (SLAs) on various key routine and ad hoc deliverables.
  

Employee Relations & employee engagement:

• Support the investigation of queries, complaints, concerns regarding employment practices.
  
• Support in resolving general employee relations issues in a timely and professional manner ensuring fairness and consistency.
  
• Work closely with the P&C manager to build positive employee experiences at each stage of the employee lifecycle, from onboarding to offboarding.
  
• Collaboratively participates in disciplinary processes and case management tracking.
  

Data Management and Reporting:

• Maintain accurate employee and candidate records in the HRIS.
  
• Support HR Processes and train staff on ESS resources as needed from time to time.
  
• Support with producing value-added HR reports in a timely manner.
  
• Support the collation of HR metrics and dashboards.