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Ecobank Uganda Limited
Banking + 2 more
Product Customer Support Manager
Closed for applications
Description
Qualifications, Skills and Experience:
- Bachelor’s degree in Engineering, Business, Computing, Economics, or Marketing
- Master’s/MBA or professional accreditation is a plus
- Fluency in English and French preferred
Person Specification Knowledge & Experience
- 3–6 years in product development/management
- Strong client focus and strategic thinking
- Experience in treasury, cash management, and electronic banking
- Excellent communication, presentation, and relationship management skills
Skills
- Project management and interpersonal skills
- Commercial acumen and attention to detail
- Ability to work under pressure and meet deadlines
- Strong analytical and planning capabilities
- Attitude
- Can-do mindset, proactive, and adaptable
- Willingness to travel extensively
Team-oriented with leadership qualities
- Channel Development & Implementation: Lead needs assessments, business case evaluations, and stakeholder coordination for new and existing channels.
- Client Onboarding & Support: Ensure smooth onboarding, training, and migration of clients to digital platforms.
- Technical Support: Provide first-level support and resolve issues related to electronic banking applications.
- Stakeholder Engagement: Collaborate with Sales, IT, Operations, Legal, Compliance, and other teams to ensure successful channel delivery.
- Customer Satisfaction: Drive proactive service delivery and manage client access metrics.
- Sales & Marketing Support: Assist in proposal development, marketing plans, and cross-selling opportunities.
- Risk & Compliance: Ensure proper controls and compliance in client access channels.
- Performance Tracking: Monitor usage statistics, financials, and implementation success.
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