Supervisor Fintech Distribution

• A bachelor’s degree in a Business course or any related degree.
  
• A professional certificate / Masters will be an added advantage
  
• A minimum of Eight (8) years’ experience in sales with a proven track record to deliver results of which five (5) should have been at a senior management level.
  

Field Execution & Support

• Coordinate onboarding of agents and merchants in line with set targets.
  
• Conduct field visits to provide ongoing support and resolve operational
  
• issues.
  
• Ensure proper branding and visibility at agent and merchant locations. Training & Capability Building
  
• Lead training of agents and merchants on products, systems, and processes.
  

Performance Monitoring

• Track agent and merchant activity levels and performance metrics.
  
• Follow up on inactive or underperforming agents to drive productivity.
  
• Provide regular feedback and reports to the Manager.
  

Customer Service & Issue Resolution

• Handle and escalate customer or agent complaints where necessary.
  
• Ensure timely resolution of operational challenges.
  

Compliance & Risk Control

• Ensure that agents and merchants adhere to KYC, AML, and Bank policies
  
• Monitor for suspicious activities and report accordingly to guard against fraud
  

Campaigns & Activations

• Lead the implementation of recruitment strategies to grow the network of agents, super agents and merchants across their assigned territory.
  
• Coordinate and execute field campaigns and promotional activities to support agent and merchant acquisition, ensuring strong brand visibility and effective engagement in assigned areas.
  
• Manage team performance against set targets and service standards.
  

Team Leadership

• Supervise and coordinate the activities of community bankers within the assigned area.
  
• Provide day-to-day guidance, coaching, and support to ensure effective execution of tasks.