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PostBank Uganda
Banking + 2 more
Supervisor, Service Monitoring
Closed for applications
Description
The Supervisor, Service Monitoring, is responsible for providing leadership tothe IT Service Monitoring Team. The team monitors the status of all IT servicesprovided by the Bank and ensures the proper functioning of all systems.§ The role holder also oversees the day-to-day operations of the IT ServiceMonitoring Team.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related
field.
- Strong understanding of IT service management, including ITIL framework.
- ITIL v3 or v4 Certification.
- At least 5 years of experience in IT service monitoring and management.
- Strong leadership and mentorship skills.
- Excellent problem-solving and analytical skills.
- Strong interpersonal and communication skills.
- Ability to work effectively under pressure and handle multiple tasks
simultaneously.
- Proficiency with monitoring tools such as OPManager, AppManager, Nagios,
Zabbix, Apogee, and SolarWinds.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks effectively- Supervise the activities of the IT Services Monitoring team to ensure the team
can perform its responsibilities effectively.
- Develop and maintain processes and procedures for monitoring IT services and
responding to alerts and outages.
- Ensure the team can provide timely and accurate reporting on the status of all
IT services.
- Work closely with other IT teams to resolve any issues identified by the IT
Services Monitoring team.
- Mentor and train team members to ensure they can perform their
responsibilities effectively.
- Ensure the team has access to necessary tools and resources to perform their
duties effectively.
- Develop and maintain relationships with stakeholders to ensure the IT Services
Monitoring team can effectively perform its responsibilities.
- Maintain knowledge of current trends and developments in the field of IT
service monitoring.
-Perform other duties as assigned by the IT Services Manager.
- Facilitate timely and accurate communications of the IT Service status.
- Participate in the design and implementation of workflows and
processes/procedures to achieve efficient use of IT Service Monitoring
resources.
- Identify areas for process and efficiency improvement within the team.Start hiring with Fuzu
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