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Regional Director, Northern Nigeria

Job details

Contract Type

Description

1. Regional Strategy & Market Expansion: Develop and execute a comprehensive regional growth strategy aligned with the institution's national objectives.
Identify high‑potential states, cities, and communities for expansion and deepen penetration in existing markets. Lead the rollout of new branches, agent networks, and digital financial services across the region. Conduct market intelligence to understand customer needs, competitive dynamics, and emerging opportunities.


2. Revenue Growth & Commercial Leadership: Drive regional revenue targets through customer acquisition, product uptake, and channel optimization. Strengthen the institution's presence among key customer segments including traders, SMEs, cooperatives, civil servants, and rural communities. Introduce region‑specific commercial initiatives that reflect local market realities and cultural nuances. Monitor performance metrics and implement corrective actions to ensure consistent growth.


3. Stakeholder Engagement & Relationship Management: Build and maintain strong relationships with traditional leaders, community influencers, business associations, government agencies, and trade groups. Represent the institution at regional events, forums, and stakeholder engagements. Leverage regional networks to support brand visibility, trust‑building, and customer loyalty.


4. Operational Oversight & Risk Management: Oversee branch operations, ensuring compliance with regulatory standards, internal controls, and risk management frameworks. Ensure high‑quality customer service delivery across all touchpoints. Collaborate with compliance, risk, and audit teams to maintain operational integrity.


5. Team Leadership & People Development
Lead, mentor, and motivate regional managers, branch managers, and field teams. Build a high‑performance culture rooted in accountability, collaboration, and customer‑centricity. Identify talent gaps and support recruitment, training, and capacity‑building initiatives.


6. Product & Community Engagement: Provide insights to product teams to tailor financial solutions that resonate with Northern markets. Support financial literacy programs, community outreach, and grassroots engagement initiatives. Promote digital financial services adoption across rural and semi‑urban communities.

Education & Experience Requirement

  • Bachelor's degree in Business, Finance, Economics, Management, or a related field.
  • Master's degree or MBA is an advantage.
  • 12 years of experience in financial services, microfinance, banking, or related sectors.
  • Proven experience managing large territories, preferably across Northern Nigeria.
  • Strong understanding of Northern Nigeria's socio‑economic, cultural, and business environment.


Skills & Competencies

  • Strong commercial acumen and ability to drive revenue growth.
  • Excellent stakeholder management and relationship‑building skills.
  • Deep knowledge of regional market dynamics, customer behavior, and distribution models.
  • Strong leadership, communication, and team‑building capabilities.
  • Ability to navigate multicultural envirenvironments with sensitivity and respect.
  • Proficiency in Hausa is a strong advantage.

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