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Customer Service Assistant

Salary rangeConfidential | Contract type: Permanent

You have 14 days left to apply for this job.

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Job Summary

An online food store located in Hardy, Kenya is seeking to recruit the expertise of a Customer Service Assistant who will be responsible for creating and maintaining good relationships with the clients. The successful candidates Must have at least 3 years’ working experience. Additional working experience in Customer Service is an added advantage.
n online food store located in Hardy, Kenya is seeking to recruit the expertise of a Customer Service Assistant who will be responsible for creating and maintaining good relationships with the clients. The successful candidates Must have at least 3 years’ working experience. Additional working experience in Customer Service is an added advantage.
Qualifications:
  • Must have a relevant bachelor’s degree or diploma.
  • Must have excellent organizational skills.
  • Must have excellent Customer Services skills.
  • Must be a quick thinker and a problem solver.
  • Must be flexible in terms of duties assigned to them.
  • Must be willing to learn more about the organization.
  • Ability to work under pressure with minimum supervision.

Responsibilities

  • Making daily phone calls to new customers who have signed up.
  • Following up with any customers whose payment may have failed.
  • Managing the hotline for orders putting orders through on behalf of the customer.
  • Following up with customers’ complaints.
  • Website management.
  • Collecting feedback from clients on products.
  • Identifying loyal clients.
  • Making sure that the customer service is top-notch.
  • Assisting in packing orders and deliveries where necessary.
  • Making daily reports to the management.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)
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