Customer & Job Controller
Nairobi
• Kenya
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Front Desk / Customer Coordinator
Nairobi
• Kenya
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Advance Auto ProductsProfession (Automotive, Mid-level)
Industry (Mid-level)
Seniority (Automotive)
© Fuzu Ltd
Automotive
Description
We are a premium Vehicle Service Centre focused on delivering structured, high-quality service.
About the Role
We are hiring a Customer & Job Controller to manage customer communication, job tracking, and administrative accuracy across the workshop.
- This is not a receptionist role.
- This is a responsibility-driven role ensuring nothing is missed or delayed.
Preferred Background (Not Mandatory)
Experience in the automotive industry is not required.
We welcome candidates from structured environments such as:
Corporate administration / office coordination
Logistics / dispatch / coordination roles
Medical or clinic front desk environments
Professional services (legal, audit, consulting firms)
Not Suitable For
Candidates looking for a basic front desk/reception role
Individuals who require constant supervision
Those who prefer unstructured or relaxed work environments
Education
Diploma or Degree in Business Administration, Office Administration, Logistics, or a related field
Equivalent practical experience in a structured work environment will be considered
Only apply if you are:
Detail-oriented
Structured in your work
- Comfortable with accountability and responsibility
Responsibilities
Key Responsibilities
- Handle calls, WhatsApp, and walk-in customers professionally.
- Open and manage job cards.
- Ensure all vehicles are properly documented (photos, mileage, concerns)
- Track job progress and follow up internally.
- Prepare and send quotations and invoices.
- Record expenses daily with proper documentation.
- Follow up on parts and update job status.
What We Expect
- Strong communication (clear, confident, not scripted)
- High attention to detail
- Organized and structured approach to work
- Comfortable using systems and learning quickly
- Ability to take ownership and follow through
What Success Looks Like
No missing job information
Accurate invoicing
Timely customer updates
- No untracked or delayed jobs
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