Build and maintain strong relationships with strategic customers and anticipate their needs.
Manage customer feedback, complaints and compliments in line with company standards.
Keep customers informed on shipments, services, regulatory requirements and operational developments.
Ensure contracts and SLAs are current and effectively implemented.
Identify opportunities to align ESL’s services with customer needs.

Commercial & GP Growth:

Drive Gross Profit growth through upselling, cross-selling and new business opportunities.
Identify opportunities across Ships Agency, Forwarding, 3PL, Logistics, Customs Clearance and related services.
Ensure timely and accurate customer billing and follow up on outstanding payments.

Stakeholder & Transport Management:

Maintain effective stakeholder relationships and an up-to-date stakeholder action plan.
Coordinate transport-related documentation, including interchanges and container deposits.
Monitor guarantee validations and follow up on outstanding equipment-related guarantees.

Operations & Reporting:

QUALIFICATIONS:

Bachelor’s degree in business, Logistics, Supply Chain, Transport, or a related field.
Proven experience in Key Account Management, Logistics, Freight Forwarding, Shipping or related operations.
2 – 3 years’ work experience in Sales/ Customer Relations or Operations
Minimum KRATI certification in EACFFPC or CCFL or it equivalent
Strong customer relationship and stakeholder management skills.
Commercially minded with a demonstrated ability to identify business and revenue opportunities.
Strong understanding of logistics and shipping operations.
Excellent communication, negotiation and problem-solving skills.
Strong analytical, reporting and organizational abilities.
Ability to work under pressure and deliver within strict timelines.

Recruit better talent faster - on your own or with our support.

Job search tips from Fuzu

Selected articles on cover letters, CV structure, and interview preparation.

Business, strategic management jobs in Mombasa, Kenya