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Call Center Operator Jobs in Kenya
6
jobs
HCS Affiliates Group Recruitment
CLOSEDCall Centre Team Lead
Nairobi, Kenya
BURN
CLOSEDAftersales Support Coordinator
Kiambu, Kenya
BURN
CLOSEDAftersales & Escalations Supervisor
Nairobi, Kenya
World Vision
CLOSEDGlobal Director Of Partnership Facing P & C - Field / Support Office Engagement
Nairobi, Kenya
The Lions SightFirst Eye Hospital
CLOSEDBilling / Dispatch Officer
Nairobi, Kenya
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HighSpeed Office (hSo)
CLOSEDInside Sales Associate
Nairobi, Kenya
Closing: Mar 28, 2024
This position has expiredPublished: Mar 19, 2024 (2 months ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients’ satisfaction and increased stake-holders value.
Qualifications
- Undergraduate degree in Business/Social Science related field
- Minimum 3 years of experience in a busy call center.
- Being able to work under pressure.
- Very good command of English, both written and spoken.
- Proficient in MS Office, G-docs and call centre equipment/software programs.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership skills with a problem-solving ability
- Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
- Positive and patient
- Ability to multitask is highly recommended
- Ability to learn quickly and adopt to a fast-paced environment
Responsibilities
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clients’ satisfaction and increased stake-holders value.
Qualifications
- Undergraduate degree in Business/Social Science related field
- Minimum 3 years of experience in a busy call center.
- Being able to work under pressure.
- Very good command of English, both written and spoken.
- Proficient in MS Office, G-docs and call centre equipment/software programs.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership skills with a problem-solving ability
- Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
- Positive and patient
- Ability to multitask is highly recommended
- Ability to learn quickly and adopt to a fast-paced environment
- Coordinate operations control center
- Maximize the productivity of resources (people, technology etc.)
- Coach and handhold agents to maintain high operations standards
- Monitor and improve order delivery time whilst minimizing order cancellations.
- Evaluate performance with key metrics (etc.)
- Ensure quality assurance checks are completed and maintained
- Optimize delivery times and maximize Gsat
- Ensure team members are living the organizational brand by operating in an environment that is customer service driven and team work oriented.
- Prepare and ensure that reports are submitted in a timely manner.
- Analyze daily and weekly operation metrics with a macro view of the long-term success of cities.
- Mentor staff and provide them with support required in their roles.
- Give structured and actionable daily feedback to the /Supervisor
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